Monthly website support.

No Contracts, No Deposits, Cancel Anytime.

We offer affordable monthly support plans starting from HK$500 per month including free hosting.

We specialize in supporting small to medium sized organizations providing necessary, some critical and wish list services to not just our own website development clients but also to clients with existing websites across multiple platforms who need the security and peace of mind of having someone who can provide immediate support as and when needed, along with ongoing protection.

Our experience in web development, digital marketing & strategy makes us well-equipped to provide professional website support services to clients from all regions, market sectors and industries.

Today’s organisation lives in a digital environment with multiple touch points with their clients [users] so it is critical that those touch points create engagement and promote retention. In order to do this effectively, you need to ensure function, content, performance and strategy are all on point to provide the very best User Experience [UX] possible.

Our Digital Website Support covers all the necessary areas required to deliver whats needed to your clients [user]. These are… Content, Systems Maintenance & Security, Performance, Optimisation, ECommerce …and Digital & Social Strategy

LET US SUPPORT YOU

Our support plans

  • choose your plan

  • SYSTEMS SUPPORT
  • NUMBER OF WEBSITES SUPPORTED & HOSTED
    Hosted and supported sites
  • CONTENT MANAGEMENT SYSTEMS (CMS)
    Website administration systems
  • MAINTENANCE & SECURITY
  • CORE SYSTEM, PLUGINS & SECURITY UPDATES
    Website system, module and plugin updates
  • MALWARE, HACKS & DDOS ATTACKS
    Detection, prevention and tracking plus real-time firewall
  • SSL CERTIFICATE & MANAGEMENT
    FREE Security certificate, application & management
  • BACKUPS
    Regular back ups with redundancy
  • UPTIME MONITORING (24/365)
    Real-time tracking of your website status and uptime
  • TECH SUPPORT
  • ISSUE INVESTIGATION & RESOLUTION
    Checking of problems & correction
  • SITE RECOVERY
    Making a site live after a site crash using a back up
  • CONTENT
  • GENERAL CONTENT UPDATES
    Text, image & media updates on core pages
  • ARCHITECTURE UPDATES (Menus & new pages)
    Creation of new pages, page sections & menu updates
    within existing theme, functions and structure
  • WEBSITE GRAPHICS CREATION
    Design & upload of website graphics
  • IMAGE EDITING AND UPLOAD
    Cropping & re-sizing of images
  • PRODUCT UPDATES
    Maintaining your online products
  • EVENTS & CLASSES UPDATES
    Creation, updating and management of events and classes
    with the existing website structure and function
  • ADDITIONAL SERVICES
  • CONTENT DELIVERY NETWORK (CDN)
    Content & media distributed across 33 servers globally
    to improve performance
  • SITE OPTIMIZATION (SEO)
    SEO assessement, set up & ongoing optimization
  • HUB4MAIL® EMAIL MARKETING
    Our Email marketing platform access & use
  • HUB4LOOP® TECHNOLOGY
    Ensuring your website is always visible
  • EMAIL HOSTING
    Your own IMAP email accounts under your domain
  • REPORTING
  • OVERVIEW PERIODIC REPORT
    Periodic reports covering all areas within each plan
  • ONLINE DASHBOARD
    Online platform with your own personal account where
    you can access your reports, view status of your site,
    back ups and your open and resolved technical issues
  • SUPPORT
  • TELEPHONE SUPPORT (HONG KONG)
    Telephone support to a dedicated HK number
  • TELEPHONE SUPPORT (UK)
    Telephone support to a dedicated UK number
  • EMAIL SUPPORT
    Email any support issues to our support team
  • SKYPE SUPPORT
    Instant messaging support via Skype
  • WHATSAPP SUPPORT
    Instant messaging support via Whatsapp
  • ONBOARDING
  • WEBSITE MIGRATION
    Assistance moving your sites to our servers
  • WEBSITE SPEED & PERFORMANCE CHECK
    Checking current website performance and also
    comparison made after onboarding is complete to
    our servers
  • DNS HEALTH CHECK
    Ensuring your domain records are set up correctly
  • Essentials

  • HK$500

    Per month
  • 1 Website
  • All popular
    systems supported
  • yes
  • yes
  • no
  • Monthly
  • yes
  • yes
  • yes
  • no
  • no
  • no
  • no
  • no
  • no
  • yes
  • no
  • FREE Account
    Sending fees
    apply
  • no
  • no
  • Quarterly
  • yes
  • yes
  • yes
  • yes
  • yes
  • no
  • yes
  • yes
  • yes
  • Business

  • HK$1000

    Per month
  • 2 Websites
  • All popular
    systems supported
  • yes
  • yes
  • yes
  • Weekly
  • yes
  • yes
  • yes
  • yes
  • no
  • no
  • no
  • no
  • no
  • yes
  • no
  • Up to 500
    Subscribers and maximum 2500 emails
  • yes
  • 1 Mailbox
    (1GB/Mailbox)
  • Quarterly
  • yes
  • yes
  • yes
  • yes
  • yes
  • no
  • yes
  • yes
  • yes
  • Pro

  • HK$3000

    Per month
  • 3 Websites
  • All popular
    systems supported
  • yes
  • yes
  • yes
  • Weekly
  • yes
  • yes
  • yes
  • yes
  • yes
  • yes
  • yes
  • Price on
    Application
  • Price on
    Application
  • yes
  • yes
  • Up to 2500
    Subscribers and maximum 12,500 emails
  • yes
  • 3 Mailboxes
    (1GB/Mailbox)
  • Quarterly
  • yes
  • yes
  • yes
  • yes
  • yes
  • yes
  • yes
  • yes
  • yes
CLICK HERE TO ENQUIRE ABOUT OUR SUPPORT PLANS

#Retention   #Users   #Customers   #Conversion

Digital strategy.

'Build it and they will come' simply doesn't work.

There is no point having a great website without an innovative strategy in place that takes into consideration your customer [user] behaviours, evolving technologies and your overall business goals. Any strategy should be a dynamic fluid thing and a Digital one even more so.

Our Digital Support will help you develop this strategy, manage and execute it taking into account all factors on a daily basis.

#KillerContent   #ContentisKing   #Engagement   #Relevance

Content.

Today content is king. It can literally make or break a business. It is critical that the content is clear, engaging, relevant and current while conforming to a conversion strategy and SEO compliant. Our content service as part of your Digital Support package takes care of this for you, increasing engagement and ultimately conversion.

We produce all required graphics, update text & media content, modify menu and page structures as needed.

#Wordpress   #Drupal   #Magento   #CMS   #CRM

Systems.

With so many CMS and CRM systems out there, whether its Wordpress, Drupal, Magento or a custom CMS it is important to leverage them to their fullest potential.

Our Digital Support covers a wide range of CMS platforms depending on your selected package.

#DDOS   #Firewall   #WhiteHat

Security.

Websites are under constant attack whether viruses, DDOS or would be thieves. 86 percent of websites contain at least one 'serious' vulnerability.

Our Digital Support platform runs your website through our tracking servers providing real-time tracking and protection. Our under-attack mode locks down your site and protects your digital assets.

#Monitor  #Conflict   #Update

Maintenance.

Your website is under constant load. Add to that system crashes, loading stalls, functionality failures, code and plugin conflicts, all of which create costly downtime and irreversible user/data loss.

Our Digital Support services manage, monitor and update your systems as needed to minimise, if not eliminate downtime, which will increase user engagement, retention and loyalty.

#Corruption  #Dataloss   #Back-up   #Redundancy

Back up.

Site crashes and code corruption is more common than most people think. A robust back-up plan is essential.

With our system we have redundancy built in to ensure should you experience a catastrophic loss, we can have you up and running within the hour with minimal data loss or damage to your reputation.

#Pagespeed   #Uptime   #Minify   #Cache

Performance.

47% of consumers expect a web page to load in 2 seconds or less and 40% of people abandon a website that takes more than 3 seconds to load. Our support ensures that all your site performance factors are maintained.

Our monthly metrics report gives you a breakdown of how your site is doing. Visitor loss is hard to track, by having our support service it will ensure your site is providing an optimum experience to your clients [users]

#SEO   #Pageranking   #Google   #Responsive

Optimisation.

For every $92 dollars spent acquiring customers, only $1 is spent converting them. Top converting companies spend more than 5% of their budgets on optimization according to Adobe.

Do we need to say anymore? Our Digital Support services draw on our years of knowledge building digital experiences to ensure we improve your retention, engagement and conversion

#Products   #Services   #Subscriptions   #Upsell

eCommerce.

48% of online shoppers have bought or spent more than planned when shopping online.

This just shows how a solid e-commerce platform & strategy can grow your business through cross-selling, up-selling and timely offers. Our Digital Support can help you develop this strategy and more importantly, manage it. Your Digital store is a very fluid dynamic environment that should react to customer [user] interactions and habits.

#Influencers   #Hashtag   #Conversion   #Conversation

Social.

30% of online shoppers say they would be likely to make a purchase from a social media network like Facebook, Pinterest, Instagram, Twitter or Snapchat. Our services help clients to engage visitors effectively. Your organisation must participate in the conversations that matter to visitors most to improve engagement. We will help you use owned, earned and paid media to reach these people and draw them in, creating powerful user databases where you can start to engage influencers, increase engagement, retention and ultimately conversion.

#Visitors #BounceRate   #PageViews   #Sessions   #Aquisition

Analytics.

Your online activity is aimless without analysis. It is important your digital strategy is dynamic, fluid and evolves based on what your organisation's results and the analytics are telling you. This gives you direction and purpose as you move forward.

Analysis and review form a crucial part of our Digital Support. We track your online footprint and how people interact with it. We then analyse the information and report back to you in a format that makes it simple for you to understand what's going on and how this impacts your digital strategy.

We then help you adjust to suit that strategy.

We specialize in website support.

JOIN OUR LIST

WEBSITE SUPPORT & HOSTING

Email & Skype
[email protected]

Client Support Dashboard
hub4.support

Hosting Control Panel
websupport.services

WHAT’S GOING ON

[email protected]

+852 8198 8447

HUB4 Concepts
17th Floor, Yue Hing Building
103 Hennessy Road, Wanchai
Hong Kong