Our support.

We specialise in digital support services providing some necessary, some critical and some wish list services to not just our own website development clients but also to clients with existing websites across multiple platforms.

Our experience in web development, digital marketing & strategy makes us well-equipped to provide professional digital support services to clients from all regions and industries.

Today’s organisation lives in a digital environment with multiple touch points with their clients [users] so it is critical that those touch points create engagement and promote retention. In order to do this effectively, you need to ensure function, content, performance and strategy are all on point to provide the very best User Experience [UX] possible.

Our Digital Support covers all the necessary areas required to deliver whats needed to your clients [user]. These are… Content, Systems Maintenance & Security, Performance, Optimisation, ECommerce …and Digital & Social Strategy

LET US SUPPORT YOU

Our support plans

Our standard
support package

Comprehensive basic support

HK$500 / Month

HK$4,500 Annual Plan
(25% Saving!)

CONTENT MANAGEMENT SYSTEMS

The content management system is what powers and controls your online content. It links the front end of your website with the database and file system on the hosting server. Wordpress currently accounts for more than 50% of all websites, however, we cover all platforms across our various support packages.

Wordpress, Drupal, Joomla, Square Space, Wix, Shopify, Open Cart

WEBSITE WITH NO CMS

Some websites have no administration system and just have static HTML website pages where all the website text content is stored. It is import to ensure the code within these sites is optimized for best website performance and regularly maintained.

CORE UPDATES

These are updates applied to your main website system on a regular basis. They are critical to maintain and carry out in order to protect the security and the functionality of your website. A poorly maintained core system will eventually fail due to code and module conflicts.

PLUGIN & MODULE UPDATES

Many CMS systems use modules and plugins to introduce different functionality such as eCommerce, Memberships, and Downloads to name a few. Just like Core updates these should be tracked and managed to maintain security and functionality. You should be careful when updating to ensure you do not experience plugin and module conflicts which will crash your website. Additionally not updating modules and plugins inline with Core could cause further conflicts and failures, so management is critical.

SECURITY UPDATES

These are covered in Core and Plugin updates to some extent but in addition to these you should be aware of continual changes in this landscape and ensure all aspects of your online presence are protected. We track threats on a daily basis and ensure clients sites protected against the very latest viruses, vunerabilities and hacks.

MALWARE & HACK DETECTION AND TRACKING

We track all your website traffic to monitor activity, unusual patterns in activity and user interactions in real-time. If we detect an issue we are able to shut down that threat and take action to stop any malware taking hold.

BACK UPS

Although our support is thorough, things happen, you delete something you shouldn't, databases become corrupted, or you have malicious users etc. So by providing a solid offsite backup solution with redundancy built in we protect you against all of this. Dependant on your service package you will have a series of backups spanning anything from 1 day to unlimited to choose from.

Monthly on your own hosting or 2 weekly on our hosting with 1 Backup roll back redundancy

DDOS ASSESSMENT & TRACKING

Distributed Denials of Service attacks are becoming more and more common when they happen they can bring down your site causing you unlimited damage both in reputation and cost. We track activity and as soon as we detect an attack starting we lock down the site and protect it. The attacks against your site are included in your periodic reports detailing locations and volumes. This tracking allows us to make recommendations on security such as blocking IP addresses and even whole countries from viewing the site altogether.

DNS ASSESSMENT & CONFIGURATION

In order to ensure your website, email and other domain connected applications work correctly we will assess the DNS records and help correct any highlighted issues. As well as moving the DNS over to our management to allow us to deploy our firewall protection.

ISSUE INVESTIGATION

A key component of our support services is addressing any issues you may have with the website. We will investigate all issues to find the source of the issue.

ISSUE RESOLUTION

Once we have identified the issue we will then fix that issue within the existing structure, if it requires new development due to such as deprecated functions as an example we will then explain the issue and what is required for you to make an informed decision.

SITE RECOVERY

Sites do crash and you need the peace of mind to know that we will have you back online within a maximum of 60 minutes from the issue being reported using the latest back up we have stored for you.

UPTIME MONITORING (24/7/365)

We track your website in real-time 24/7. We ensure that your website remains up and online, in the event that it crashes our HUBLOOP™ technology will serve a cached version of the site while we address the issue. Your users will be unaware of the issue and continue to enjoy a full online experience.

ONBOARDING CHECK

It is important that we understand your websites, needs and expectations so we go through a thorough onboarding process to ensure we are able to provide the best support solution for you and your organisation.

NUMBER OF WEBSITES COVERED

The number of sites covered by our services per package are shown here.

1 Site

WEBSITE HOSTING

We utilise the latest server technology in state of the art datacentres strategically located globally. We provide hosting on our server network as part of your support service package. The number of sites hosted varies by the service package chosen.

1 Site

CONTENT DELIVERY NETWORK (CDN)

Serving your website worldwide to users around the globe can be tricky especially if you're relying on your hosting server in one location. We place all our client's website(s) on to our Content Delivery Network which uses 33 data centres worldwide serving your content to users from a local server rather than a server that potentially could be in another continent. This is also especially helpful when dealing with mainland China where sites can be blocked without notice.

SKYPE SUPPORT

Speak directly to us in real-time via Skype to get instant support.

EMAIL SUPPORT

Not so urgent or more detailed requests can be emailed directly to our dedicated support email.

ON CALL SUPPORT (HONG KONG NUMBER)

Call our Hong Kong support number to talk to us at anytime.

OVERVIEW REPORT

As a support client, you will receive a periodic report that covers various aspects of the site during the period such as uptime, threats, issues and performance.

Quarterly

HUB4MAIL® EMAIL MARKETING CAMPAIGN MANAGEMENT

We have developed our very own email marketing system called HUB4Mail™. It allows you the ability to create captivating emails to send to your subscribers whether promoting a product, an event or just sending out the latest news and offers. This is a very effective tool in your marketing mix. Get to enjoy this platform as part of our services packages. We can also assist in the creation of campaigns and website integration, please enquire for more details.

FREE ACCOUNT
Sending Fees charged separately

Everything in our
ESSENTIALS package

+ Plus everything listed below

HK$1000 / Month

HK$9,000 Annual Plan
(25% Saving!)

CONTENT MANAGEMENT SYSTEMS

The content management system is what powers and controls your online content. It links the front end of your website with the database and file system on the hosting server. Wordpress currently accounts for more than 50% of all websites, however, we cover all platforms across our various support packages.

All those covered by ESSENTIALS plus Magento, Expression Engine, Typo3, CraftCMS, Prestashop, Concrete5

BACK UPS

Although our support is thorough, things happen, you delete something you shouldn't, databases become corrupted, or you have malicious users etc. So by providing a solid offsite backup solution with redundancy built in we protect you against all of this. Dependant on your service package you will have a series of backups spanning anything from 1 day to unlimited to choose from.

Monthly on your own hosting or weekly on our hosting with 2 Backups roll back redundancy

DATABASE ADMINISTRATION

Whenever you have a database it is essential to maintain good housekeeping just as you would your car to make sure it's clean and working as it should be. We will regularly check for corruption and tidy up unwanted entries to keep your database uncluttered and tidy.

SSL MANAGEMENT

Google now penalises your google rank if you do not have an SSL certificate. We provide SSL certificates within our packages so you can encrypt your website and serve secure data, giving your users the confidence to use, and purchase from your platform.

No SSL certificate included

CONTENT UPDATES

You are busy running your business we get that, that's why we offer content updates on your site. There is nothing more off-putting to potential clients than an outdated site. We build and market websites so we understand this and we bring this knowledge to help you deliver captivating online experiences to your visitors.

3 items per month

NUMBER OF WEBSITES COVERED

The number of sites covered by our services per package are shown here.

2 sites

WEBSITE HOSTING

We utilise the latest server technology in state of the art datacentres strategically located globally. We provide hosting on our server network as part of your support service package. The number of sites hosted varies by the service package chosen.

2 sites

EMAIL HOSTING

We provide as part of your support package IMAP / POP email services which you can add to your preferred email client such as Outlook® or Mail®. Each mailbox comes with webmail access.

1 (Max 5Gb per mailbox)

ON CALL SUPPORT (UK NUMBER)

Located or travelling in UK, then call our UK support number.

SEARCH ENGINE SUBMISSION

We will help to submit your website to all major Search Engines including verifying them with each search engine and submitting sitemaps to aid in SEO.

HUB4MAIL® EMAIL MARKETING CAMPAIGN MANAGEMENT

We have developed our very own email marketing system called HUB4Mail™. It allows you the ability to create captivating emails to send to your subscribers whether promoting a product, an event or just sending out the latest news and offers. This is a very effective tool in your marketing mix. Get to enjoy this platform as part of our services packages. We can also assist in the creation of campaigns and website integration, please enquire for more details.

UP TO 500 SUBSCRIBERS
Can send up to 2500 emails

Everything in our
BUSINESS package

+ Plus everything listed below

HK$3000 / Month

HK$27,000 Annual Plan
(25% Saving!)

CONTENT MANAGEMENT SYSTEMS

The content management system is what powers and controls your online content. It links the front end of your website with the database and file system on the hosting server. Wordpress currently accounts for more than 50% of all websites, however, we cover all platforms across our various support packages.

All systems including custom built CMS

BACK UPS

Although our support is thorough, things happen, you delete something you shouldn't, databases become corrupted, or you have malicious users etc. So by providing a solid offsite backup solution with redundancy built in we protect you against all of this. Dependant on your service package you will have a series of backups spanning anything from 1 day to unlimited to choose from.

2 weekly on your own hosting or twice a week on our hosting with 4 Backups roll back redundancy

CONTENT UPDATES

You are busy running your business we get that, that's why we offer content updates on your site. There is nothing more off-putting to potential clients than an outdated site. We build and market websites so we understand this and we bring this knowledge to help you deliver captivating online experiences to your visitors.

10 items per month

ARCHITECTURE UPDATES (Menus, new pages)

As with your content, you need to add new pages, new sections and new menu items to your site throughout the year. We do will do that for you.

5 items per month

WEBSITE GRAPHICS CREATION

To complement the content and architecture updates we also create captivating graphical elements that enhance your website and communicate your message quickly and effectively.

5 items per month

IMAGE EDITING AND UPLOAD

You will have your own images. Uploading large images, images that are re-sized or cropped will have an adverse effect and the user experience so, in order to maximise performance and the visual quality images, we will create and, or edit them in to the correct sizes and resolution, as well as adding full metadata for SEO such as alt tags .

10 items per month

SPEED ASSESSMENT & FEEDBACK

For our PRO package upwards we provide additional onboarding services where we assess your website(s) performance and rendering to identify weaknesses and solutions to improve performance.

NUMBER OF WEBSITES COVERED

The number of sites covered by our services per package are shown here.

3 sites

WEBSITE HOSTING

We utilise the latest server technology in state of the art datacentres strategically located globally. We provide hosting on our server network as part of your support service package. The number of sites hosted varies by the service package chosen.

3 sites

HUBLOOP™ TECHNOLOGY

This technology allows us to serve a cached version of your website should the site or your server crash for any reason, therefore providing a seamless unbroken experience to your users.

WEBSITE AUDIT

We are able to carry out a complete audit of your website, providing a detailed report of issues, solutions and recommendations for improving the site across all areas.

Yes with pre-paid 12 month contract

EMAIL HOSTING

We provide as part of your support package IMAP / POP email services which you can add to your preferred email client such as Outlook® or Mail®. Each mailbox comes with webmail access.

3 (Max 5Gb per mailbox)

WHATSAPP SUPPORT

Get immediate support via WhatsApp® Support anytime, anywhere.

OVERVIEW REPORT

As a support client, you will receive a periodic report that covers various aspects of the site during the period such as uptime, threats, issues and performance.

Monthly

OPTIMIZATION AND ANALYTICS

In addition to the Overview report Business Package clients upwards will receive a detailed analytics and SEO breakdown for the period.

Quarterly

SITE OPTIMIZATION

We will develop a strategy to optimize your site and help improve your search rankings and then we will implement that ongoing strategy.

HUB4MAIL® EMAIL MARKETING CAMPAIGN MANAGEMENT

We have developed our very own email marketing system called HUB4Mail™. It allows you the ability to create captivating emails to send to your subscribers whether promoting a product, an event or just sending out the latest news and offers. This is a very effective tool in your marketing mix. Get to enjoy this platform as part of our services packages. We can also assist in the creation of campaigns and website integration, please enquire for more details.

UP TO 2500 SUBSCRIBERS
can send up to 12500 emails

USER MANAGEMENT

All sites have users. We will manage those users for you, highlight issues and address them. This service also includes user creation as needed.

Everything in our
PRO package

+ Plus everything listed below

HK$6000 / Month

HK$54,000 Annual Plan
(25% Saving!)

BACK UPS

Although our support is thorough, things happen, you delete something you shouldn't, databases become corrupted, or you have malicious users etc. So by providing a solid offsite backup solution with redundancy built in we protect you against all of this. Dependant on your service package you will have a series of backups spanning anything from 1 day to unlimited to choose from.

Weekly on your own hosting or daily on our hosting with 7 Backups roll back redundancy.

CONTENT UPDATES

You are busy running your business we get that, that's why we offer content updates on your site. There is nothing more off-putting to potential clients than an outdated site. We build and market websites so we understand this and we bring this knowledge to help you deliver captivating online experiences to your visitors.

20 items per month

ARCHITECTURE UPDATES (Menus, new pages)

As with your content, you need to add new pages, new sections and new menu items to your site throughout the year. We do will do that for you.

10 items per month

WEBSITE GRAPHICS CREATION

To complement the content and architecture updates we also create captivating graphical elements that enhance your website and communicate your message quickly and effectively.

10 items per month

IMAGE EDITING AND UPLOAD

You will have your own images. Uploading large images, images that are re-sized or cropped will have an adverse effect and the user experience so, in order to maximise performance and the visual quality images, we will create and, or edit them in to the correct sizes and resolution, as well as adding full metadata for SEO such as alt tags .

20 items per month

ONLINE COURSE CREATION & MANAGEMENT

Learning Management Systems are growing in popularity. Online learning is booming. We have developed many websites utilising variations of this technology. We understand it from a technical, graphical, UX (user experience) and marketing perspective. LMS's provide excellent positive return revenue streams.

1 course per month within existing structure

NUMBER OF WEBSITES COVERED

The number of sites covered by our services per package are shown here.

5 sites

WEBSITE HOSTING

We utilise the latest server technology in state of the art datacentres strategically located globally. We provide hosting on our server network as part of your support service package. The number of sites hosted varies by the service package chosen.

5 sites

EMAIL HOSTING

We provide as part of your support package IMAP / POP email services which you can add to your preferred email client such as Outlook® or Mail®. Each mailbox comes with webmail access.

5 (Max 5Gb per mailbox)

ON CALL SUPPORT (USA NUMBER)

Located or travelling in USA, then call our USA support number.

ON CALL SUPPORT (AUSTRALIAN NUMBER)

Located or travelling in Australia, then call our Australian support number.

OVERVIEW REPORT

As a support client, you will receive a periodic report that covers various aspects of the site during the period such as uptime, threats, issues and performance.

Every 2 weeks

PRODUCT MANAGEMENT & UPDATES

We are able to provide eCommerce support for your online store(s), helping to create products and product categories that are fully optimized for conversion. This includes virtual, downloadable or physical products and services.

10 per month

SUBSCRIPTION & MEMBERSHIP MANAGEMENT

Many sites now offer memberships and subscriptions. These may control access, pricing controls per member level etc…whatever the reason we help you to manage the function and services related to it.

DIGITAL STRATEGY ANALYSIS

Creating your Digital Strategy is the big picture to your online footprint and digital presence and it is often overlooked or not planned. We will analyse your current position and activity.

Yes with pre-paid 12 month contract

PAY PER CLICK CAMPAIGN CREATION & MANAGEMENT

Google & Facebook PPC campaigns often form part of your digital marketing mix. We have many years experience in creating, managing and analysing these and do this as part of your support package for PRO customer upwards.

3 per month

HUB4MAIL® EMAIL MARKETING CAMPAIGN MANAGEMENT

We have developed our very own email marketing system called HUB4Mail™. It allows you the ability to create captivating emails to send to your subscribers whether promoting a product, an event or just sending out the latest news and offers. This is a very effective tool in your marketing mix. Get to enjoy this platform as part of our services packages. We can also assist in the creation of campaigns and website integration, please enquire for more details.

UP TO 5000 SUBSCRIBERS
can send up to 25000 emails

CLICK HERE TO ENQUIRE ABOUT OUR SUPPORT PLANS

#Retention   #Users   #Customers   #Conversion

Digital strategy.

'Build it and they will come' simply doesn't work.

There is no point having a great website without an innovative strategy in place that takes into consideration your customer [user] behaviours, evolving technologies and your overall business goals. Any strategy should be a dynamic fluid thing and a Digital one even more so.

Our Digital Support will help you develop this strategy, manage and execute it taking into account all factors on a daily basis.

#KillerContent   #ContentisKing   #Engagement   #Relevance

Content.

Today content is king. It can literally make or break a business. It is critical that the content is clear, engaging, relevant and current while conforming to a conversion strategy and SEO compliant. Our content service as part of your Digital Support package takes care of this for you, increasing engagement and ultimately conversion.

We produce all required graphics, update text & media content, modify menu and page structures as needed.

#Wordpress   #Drupal   #Magento   #CMS   #CRM

Systems.

With so many CMS and CRM systems out there, whether its Wordpress, Drupal, Magento or a custom CMS it is important to leverage them to their fullest potential.

Our Digital Support covers a wide range of CMS platforms depending on your selected package.

#DDOS   #Firewall   #WhiteHat

Security.

Websites are under constant attack whether viruses, DDOS or would be thieves. 86 percent of websites contain at least one 'serious' vulnerability.

Our Digital Support platform runs your website through our tracking servers providing real-time tracking and protection. Our under-attack mode locks down your site and protects your digital assets.

#Monitor  #Conflict   #Update

Maintenance.

Your website is under constant load. Add to that system crashes, loading stalls, functionality failures, code and plugin conflicts, all of which create costly downtime and irreversible user/data loss.

Our Digital Support services manage, monitor and update your systems as needed to minimise, if not eliminate downtime, which will increase user engagement, retention and loyalty.

#Corruption  #Dataloss   #Back-up   #Redundancy

Back up.

Site crashes and code corruption is more common than most people think. A robust back-up plan is essential.

With our system we have redundancy built in to ensure should you experience a catastrophic loss, we can have you up and running within the hour with minimal data loss or damage to your reputation.

#Pagespeed   #Uptime   #Minify   #Cache

Performance.

47% of consumers expect a web page to load in 2 seconds or less and 40% of people abandon a website that takes more than 3 seconds to load. Our support ensures that all your site performance factors are maintained.

Our monthly metrics report gives you a breakdown of how your site is doing. Visitor loss is hard to track, by having our support service it will ensure your site is providing an optimum experience to your clients [users]

#SEO   #Pageranking   #Google   #Responsive

Optimisation.

For every $92 dollars spent acquiring customers, only $1 is spent converting them. Top converting companies spend more than 5% of their budgets on optimization according to Adobe.

Do we need to say anymore? Our Digital Support services draw on our years of knowledge building digital experiences to ensure we improve your retention, engagement and conversion

#Products   #Services   #Subscriptions   #Upsell

eCommerce.

48% of online shoppers have bought or spent more than planned when shopping online.

This just shows how a solid e-commerce platform & strategy can grow your business through cross-selling, up-selling and timely offers. Our Digital Support can help you develop this strategy and more importantly, manage it. Your Digital store is a very fluid dynamic environment that should react to customer [user] interactions and habits.

#Influencers   #Hashtag   #Conversion   #Conversation

Social.

30% of online shoppers say they would be likely to make a purchase from a social media network like Facebook, Pinterest, Instagram, Twitter or Snapchat. Our services help clients to engage visitors effectively. Your organisation must participate in the conversations that matter to visitors most to improve engagement. We will help you use owned, earned and paid media to reach these people and draw them in, creating powerful user databases where you can start to engage influencers, increase engagement, retention and ultimately conversion.

#Visitors #BounceRate   #PageViews   #Sessions   #Aquisition

Analytics.

Your online activity is aimless without analysis. It is important your digital strategy is dynamic, fluid and evolves based on what your organisation's results and the analytics are telling you. This gives you direction and purpose as you move forward.

Analysis and review form a crucial part of our Digital Support. We track your online footprint and how people interact with it. We then analyse the information and report back to you in a format that makes it simple for you to understand what's going on and how this impacts your digital strategy.

We then help you adjust to suit that strategy.

We specialise in digital support.

JOIN OUR LIST

DIGITAL SUPPORT & HOSTING

Email & Skype
[email protected]

Client Support Dashboard
hub4.support

Hosting Control Panel
websupport.services

WHAT’S GOING ON

[email protected]

+852 8198 8447

HUB4 Concepts
11/F, Crawford House
70 Queens Road Central
Hong Kong